Personalised Orders: Orders for Personalised Items once placed can not be cancelled as they are Immediately pushed for processing.
If you want to change the Color of Bead or Thread the do send us an email within 24 hours of placing the order only.
Do note,
1) Post 24 working hours changes of Personalised items like Photo, Color of Bead or Thread is not possible.
2) Partial COD Orders can't be cancelled also due to Personalised Nature of the product. If customers don't want the order at all then Partial COD Charges won't be refunded against the stocking charges.
3) If by any means there is change in mind of the customer regarding the order once the product is gone from processing, any changes or cancellation won't be entertained as orders are only taken for processing upon call confirmation from the customer and no refund will be furnished in this case also. Its requested to have a firm decision from the customers end while call confirmation of COD Orders.
4) Changes in address can be accepted before the order is shipped from the warehouse.
Non-Personalised Orders: Cancellations are accepted before the order is shipped or in 24 working hours.